Refund policy
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MARCOS ALPHA - RETURN & REFUND POLICY
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At Marcos Alpha, we don't compromise on quality. Every product goes through
STRICT 3-STEP QUALITY CHECK before dispatch.
✅ Step 1 - Fabric & Material Test
✅ Step 2 - Print/Design Quality Check
✅ Step 3 - Final Stitching & Finishing Check
What you see is EXACTLY what you get. No filter. No manipulation.
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⚠️ BEFORE YOU RECEIVE THE PRODUCT
We have already done our part. We ship only after 100% satisfaction.
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📦 WHAT IF THERE IS AN ISSUE?
Despite our strict quality checks, if you receive a product that has:
• Manufacturing defect
• Damaged during transit
• Wrong product sent
• Size mismatch (if we sent wrong)
We take full responsibility.
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🔴 MANDATORY CONDITION - OPENING VIDEO (COMPULSORY)
This is to protect BOTH of us.
To claim a return or replacement, you MUST have:
✅ An UNEDITED opening video of the parcel
✅ Video should show the sealed package + product inspection
❌ WITHOUT OPENING VIDEO - NO RETURN / NO REFUND / NO REPLACEMENT
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🔄 RETURN & REPLACEMENT PROCESS
Step 1: DM us on WhatsApp at +91 93547 96979 within 48 hours of delivery
Step 2: Share the opening video + order ID
Step 3: Our team will verify within 24 hours
Step 4: If approved, you get:
→ FULL REFUND (amount back to original payment method within 5-7 days)
OR
→ FREE REPLACEMENT (new piece shipped within 3 days)
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🎯 WHY THIS POLICY?
We sell TESTED QUALITY. We are confident about every piece that leaves our warehouse.
This policy ensures genuine issues get resolved FAST, and fake/false returns get blocked.
Because honestly? We hate refunds too. We want you to WEAR our gear, not return it.
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📞 NEED HELP?
WhatsApp us (FASTEST): +91 93547 96979
Email: marcosalphaofficial@gmail.com
Response time: 24 hours
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#MarcosAlpha #TestedQuality #NoFakeReturns
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